Which statement best describes the Crowd Control Procedures?

• A. Stay in control, let passengers take control, be passive and avoid shouting
• B. Maintain order by keeping passengers from taking control, issue clear commands, and keep survivors away from hazards to a safe distance while conducting head counts
• C. Let passengers decide actions; do not count heads
• D. Ignore the crowd and focus on the emergency

Answer: (B)

Crowd control procedures in an emergency focus on keeping order, safety, and accountability. The idea is to prevent passengers from taking over the situation, give clear and decisive directions, and protect people from hazards while you verify everyone’s presence.

This statement best fits because it covers all those essentials: you maintain order by restricting how the crowd can influence the scene, you issue clear commands so everyone knows what to do and where to go, you keep survivors away from dangers to a safe distance, and you conduct head counts to ensure no one is left behind.

Other approaches fall short because they either let the crowd control itself (which leads to chaos), skip the important step of counting who is safe and accounted for, or ignore the crowd entirely, which risks more harm and confusion during the emergency.