What is the procedure if a passenger arrives late and the flight is about to push back?

• A. Delay the flight to accommodate the passenger.
• B. Check if boarding is still possible, communicate with the captain and gate agent, attempt to board the passenger if allowed, and adjust seating if needed.
• C. Refuse boarding entirely and proceed.
• D. Reassign the passenger to a later flight.

Answer: (B)

When a passenger arrives late as the aircraft is about to push back, the priority is to quickly determine if late boarding is still possible and safe. Start by assessing whether there is enough time to board the passenger without compromising security checks, paperwork, or the aircraft’s weight and balance. Then immediately liaise with the captain and the gate agent to confirm whether late boarding is permitted and what constraints apply. If approval is given, attempt to board the passenger and, if necessary, adjust seating to maintain proper weight distribution and ensure exit routes remain clear. This approach accommodates the passenger when feasible while keeping safety and on-time performance as the priority. If late boarding isn’t possible, follow the airline’s policy, which may involve alternative arrangements or rebooking for a later flight.